You may withdraw from your purchase within 14 days from receiving the goods. We will refund the price of the goods and the cost of our standard delivery. Any surcharge for expedited or special delivery options you chose is not refunded. Please send the goods back within 14 days after notifying us of your withdrawal. Return shipping costs are borne by the customer.
The 14-day right of withdrawal does not apply if the service is tied to a specific date or period. Rescheduling is possible up to 48 hours before the start time (subject to availability). Cancellations made less than 48 hours before the start time, or no-shows, are subject to a 100% charge. If the event is cancelled by the organiser, a new date will be offered or a full refund provided.
The ticket entitles the holder to one visit to the selected venue (Narva Castle or the Art Gallery) during regular opening hours until the stated expiry date. The ticket is valid for the purchased category (adult, reduced or family; proof of eligibility may be required). Not valid for separately ticketed events. The 14-day right of withdrawal does not apply; change-of-mind refunds are not provided.
Gift cards are valid until the indicated expiry date and are not exchangeable for cash. Any unused balance can be used until the end of the validity period. For gift cards covering leisure services within a set period, the “change of mind” return right may not apply. Detailed conditions are provided in the card description.
Policy last updated: 22.09.2025